We’re thrilled to announce that Enumerate has been named a Silver winner in the Customer Service Success – Technology Industries category at the 2025 Stevie® Awards for Sales & Customer Service!
This recognition highlights our team’s dedication to making community management easier through efficient, expert-driven customer service—and reinforces our commitment to being the easiest partner to do business with.
Why This Award is Significant
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. With over 2,100 nominations from 45 nations and territories, this award places us alongside the top global companies in our industry. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees.
According to Stevie Awards president Maggie Miller,
“The outstanding scores awarded to this year’s Stevie winners reflect the exceptional levels of achievement they demonstrate. We proudly join the judges and the entire Stevie Awards community in congratulating and celebrating the winners on their accomplishments.”
How Enumerate Differentiates Itself
While the recognition is an honor, it also underscores what sets us apart in the competitive landscape. In a market where customer service can be a challenge, we differentiate ourselves through:
- Investment in Customer Service: Over the past year, Enumerate has invested in growing our service organization, launching specialized departments like Training & Enablement and Payment Operations, which have contributed to more efficient onboarding and more effective customer service.
- A Focus on Innovation: From a 3-tiered support system to Zendesk optimizations, our focus on operational efficiency and automated solutions has made us leaders in streamlining customer interactions.
- Data-Driven Performance: We’ve improved our customer satisfaction (CSAT) score year after year, with over 90% in 2024, and reduced first reply time by 50%—all while maintaining industry-leading call wait times and response speeds.
A Message from Our Leadership
“I couldn’t be more proud of the Customer Support and Success organizations at Enumerate for winning a 2025 Stevie Award. This team has transformed themselves and our business in the last year and embraced our commitment to making community management easier through strategic investments, constant innovation, and an unwavering commitment to customer care.
— Greg Bond, SVP of Customer Operations
Looking Ahead
While we’re proud of this achievement, we’re already looking to the future. Innovation and operational efficiency will continue to be our top priorities as we push to raise the bar on service excellence for our customers.
Thank you to our team and customers who make this possible every day!
Learn more about the 2025 Stevie® Awards: https://stevieawards.com/sales/2025-stevie-award-winners
