CUSTOMER STORY

Accelerates Growth with Enumerate Central and Automated AP

As the company grew, manual accounts payable processes became inefficient, error-prone, and vulnerable to fraud, creating operational strain and security risks. After implementing Enumerate Central and Automate AP, Harbor Management Services automated invoice processing, improved security with digital payments, and enabled continuous, scalable operations. The result is faster processing, reduced fraud risk, and more efficient financial management that supports ongoing growth. 

user Company: Harbor Management Services, Inc.

building-community Organization Type: Property Management Company

map-pin (1) Location: Homestead, Florida

home-2 Portfolio: 51 Communities, 9,828 Doors

stack-2 Solutions: Accounting, Operations Management, Resident Engagement, Reporting & Analytics

Results

37
%

of companies who automated AP report worker productivity increases

27
%

report fewer late fees from vendors

80
%

saw increased efficiency

The Challenge

As the company grew, Derek faced increasing complexity in managing financial operations. The traditional, manual approach to accounts payable (AP) had become inefficient, cumbersome, and insecure. Each invoice was processed manually, relying heavily on employee availability for data entry, a time-consuming process prone to human error.

At the same time, the need to meet diverse payment requirements while strengthening fraud protection became increasingly critical.

“I’ll never forget when we were the victim of check fraud. It was a total mess. We spent countless hours resetting bank transfers and opening new accounts. That experience really opened my eyes to how badly we needed a safer, more efficient way to handle accounts payable.”

— Derek Van Hook, Harbor Management Services

The Solution

Derek chose Enumerate Central for its ease of use and strong integrations, including SmartBanking API connections to over 10,000 banks. The platform also offered automation and robust data retention, both critical for maintaining operational continuity.

To further streamline operations and safeguard assets, Derek implemented Enumerate’s AP solution, Automate AP. The solution directly addressed key pain points by reducing fraud risk and eliminating manual, time-consuming invoice processing.

“Automate AP has made a big difference for us. The way it automatically uploads, reads invoices, and maps them to the assigned GL account saves so much time. The internal and board approval system is excellent for documenting approvals for our annual audits. This has transformed how we accept, process, and approve invoices for our clients.”
Derek Van Hook
Harbor Management Services

The Impact

Since implementing Automate AP, Harbor Management has seen significant improvements in its financial operations:

  • Time Savings: Automated invoice reading and mapping to the general ledger (GL) have drastically reduced time spent on AP tasks, allowing invoices to be processed in minutes. This frees up staff to focus on more strategic, human-centered work, improving job satisfaction and retention.
  • Operational Scalability: A dedicated invoice inbox automatically scans and enters invoices into Central within seconds. This ensures continuous processing, even when staff are unavailable, enabling full coverage as the business grows.
  • Enhanced Security: The shift to digital payments has significantly improved security. Automate AP reduces fraud risk by providing a more secure and reliable way to manage vendor payments.

Key Takeaway

Derek is thrilled with the impact Automate AP has had on Harbor Management Services. Its straightforward, flat-fee pricing, without hidden or surprise charges, sets it apart from other AP solutions.

The gains in efficiency, security, and scalability have made Automate AP a valuable investment, positioning Harbor Management Services to continue growing with more secure and streamlined financial operations.

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 Enumerate connects accounting, payments, operations, and resident engagement in one HOA management software platform built to reduce friction and improve confidence at every step.