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Self-Managed Marseilles Condominium Associates Reduces Administrative Tasks by 90%
As a boutique, self-managed association, Marseilles Condominium struggled to obtain a single view of association operations and accounting. Before upgrading from Pro to TOPS [ONE] in April 2021, it took multiple days each week to keep accounting operations in check. Now, Renee Chapman spends just a few minutes once a week in TOPS [ONE] to ensure everything is in order, reducing time spent on administrative functions by over 90%.
Company: Marseilles Condominium
Organization Type: Self-Managed Association
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Location: New Orleans, Louisiana
Portfolio: 1 Communities, 49 Doors
Solutions: Accounting, Resident Communications
Results
reduction in administrative time
faster weekly accounting workflows
spent generating reports, now created instantly
The Challenge
Marseilles Condominium is a boutique association with 49 units, located on the southern shore of Lake Pontchartrain in New Orleans, Louisiana. Each unit features unique designs and lake views, with amenities including a saltwater pool, heated spa, fitness center, party room, parking, and 24-hour security.
As a self-managed association with limited resources, managing operations and accounting was time-consuming and inefficient. Prior to upgrading, the team relied on TOPS Pro and a mix of digital and physical records, making reporting and day-to-day financial management difficult and time-intensive.
The Solution
Transitioning from Pro to Enumerate Central
Marseilles Condominium was a long-time user of TOPS Pro. As a self-managed association, board approval was required to transition to Enumerate Central. While there was initial reluctance, the benefits were immediately clear.
The ability to log in from anywhere at any time to access critical association data proved invaluable. Central also introduced advanced integrations, enabling compatibility with modern software systems and unlocking access to new data and services previously unavailable.
The upgrade experience was fast and easy, with no downtime. Marseilles also leveraged training services to walk users through new features and functions, helping them realize value more quickly.
Ease of Use and Training
Transitioning accounts payable and receivable data to Central was straightforward. Previously, generating detailed reports required hours of sorting through disparate records. With Central’s automated reporting engine, Marseilles can now create customizable reports instantly, and access specific owner account information in seconds.
“The training helped to get us up and running immediately with a core set of capabilities to avoid costly downtime. However, the best part was learning about features we weren’t using. Once the training was complete, we immediately started to use Payments, which will dramatically reduce the processing time for payments to our vendors by 200%. Processing payments and sending payments electronically will take a few seconds, versus the day or even weeks it previously took for vendors to receive payments.”
– Renee Chapman, Marseilles Condominium Association
“As a self-managed association, our resources are limited. Before transitioning to Central, which was a seamless experience, I allocated several hours weekly to manage the books. With Central, the same tasks take just a few minutes. It takes me about 1/10 of the time it previously did.”
The Impact
A Single Platform
Central provides an end-to-end solution that meets all of Marseilles Condominium’s needs. In addition to upgrading the core accounting system, the association launched a modern website using Enumerate’s resident engagement application, Engage.
Anywhere, Anytime Access
As a cloud-based platform, Central allows the team to access financial records from any location and device. This flexibility supports the fast-paced nature of community management, enabling work to be completed in the office or on the go.
Complete Transparency and Control
Central enables full visibility into association activity, including actions, messages, and notes. Real-time data, activity feeds, and interactive dashboards ensure the team stays informed and aligned.
Purpose-Built Accounting Engine
Designed specifically for community associations, Central’s customizable accounting engine supports all financial operations, regardless of association size.
Improved Owner Experience
Homeowners can request services, make payments, and access documents online at any time, improving convenience and engagement.
Key Takeaway
By transitioning to Enumerate Central, Marseilles Condominium Association replaced manual, time-consuming processes with a single, cloud-based platform. The result is significantly reduced administrative workload, faster financial operations, and improved visibility across the entire association.
Ready To Scale Like Marseilles Condominium Association?
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