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StoneKastle Uses Enumerate Community Management Software to Fulfill Its Unique Company Vision
As StoneKastle grew, its legacy system and manual processes created inefficiencies, limited reporting capabilities, and increased complexity. After implementing Enumerate Central, the company gained a flexible, cloud-based platform that improved billing accuracy, streamlined reporting, and enhanced communication. The result is more efficient operations, better decision-making for boards, and a more transparent, accessible experience for homeowners.
Company: StoneKastle Community Management
Organization Type: Community Management Company
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Location: Anaheim Hills, California
Portfolio: 86 Communities, 9,956 Doors
Solutions: Accounting, Operations Management, Resident Engagement, Reporting & Analytics
Results
doors managed
communities supported
saved monthly by eliminating paper and mailing costs
The Challenge
As StoneKastle grew, its operational needs evolved. The company required a platform that could support customization across communities, improve efficiency, and reduce reliance on manual processes.
The legacy system lacked cloud capabilities and could not support the level of reporting customization required. Attempts to switch to another vendor introduced new challenges, including time-consuming training and increased complexity.
“You’re looking for something to make things easier for you, not more difficult, right?”
At the same time, manual processes such as billing created frustration and inefficiencies.
Reports often failed to run correctly, requiring multiple attempts and increasing the risk of errors.
The Solution
StoneKastle selected Enumerate Central for its flexibility, configurability, and cloud-based capabilities.
After reconnecting with Enumerate, Lori learned how the platform could be tailored to meet the unique needs of each community. Implementation and training were smooth, especially compared to prior experiences.
“The change to Central has been almost seamless, versus the way it was when we were trying to go with that other company.”
— Lori Yarborough, StoneKastle
StoneKastle began integrating Enumerate Central in June 2019. The timing proved critical, as the transition to cloud-based operations enabled the company to maintain continuity during the pandemic.
“If we hadn’t made the shift to Central [with its cloud-based technology], we would have been in a world of hurt. Going virtual has been the biggest thing.”
The Impact
With Enumerate Central in place, StoneKastle improved efficiency, accuracy, and communication across its operations.
Billing processes that once required multiple attempts now run accurately the first time.
“Billing is no longer an issue,” Lori said.
Board members access information through the board portal on iPads, allowing for faster, more informed decision-making. Reporting can now be customized for each community, improving both efficiency and accuracy.
Enumerate Engage enables timely communication through email blasts, while resident portals streamline payments and reduce the need for additional websites. Homeowners can access information, make payments, and contact the HOA directly through the platform.
The company’s commitment to reducing paper has also delivered operational and financial benefits.
“Reducing the need for paper has greatly improved our bottom line and allows us to streamline communications with our portfolio of communities.”
— Lori Yarborough, StoneKastle
Key Takeaway
By adopting a flexible, cloud-based platform, StoneKastle transformed its operations to support growth, improve accuracy, and deliver a more transparent and efficient experience for boards and homeowners.
Ready To Scale Like StoneKastle?
Enumerate connects accounting, payments, operations, and resident engagement in one HOA management software platform built to reduce friction and improve confidence at every step.