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Winter Haven Reduces Association Administrative Tasks by 75%
Before implementing Enumerate Central, Winter Haven Resort relied on a single-user QuickBooks system and manual spreadsheets, creating backlogs, limiting transparency, and complicating daily operations. After consolidating systems into a cloud-based platform, the resort streamlined workflows, enabled real-time access for residents, board members, and management, and improved financial visibility and service management. The result was a 75% reduction in administrative work, along with greater efficiency, transparency, and an improved experience across the community.
Company: Winter Haven Resort
Organization Type: Property Owner's Association
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Location: Brownsville, Texas
Portfolio: 1 Community, 562 Doors
Solutions: Accounting, Operations Management, Resident Engagement, Reporting & Analytics
Results
reduction in admin tasks
Manual bank workflows reducing manual work and improving efficiency required
Time to visibility across management, board, and residents new property
The Challenge
Before implementing Enumerate Central, Winter Haven Resort relied on an unwieldy QuickBooks system to manage resident accounts and finances. Nearly all other operations were handled manually across spreadsheets.
These disparate systems included:
- Reporting violations and fines
- Managing resident contact information
- Document retention and distribution
- Tracking resort services
QuickBooks was limited to a single user, creating backlogs and reducing transparency when residents questioned account charges. Supporting documentation for services was not readily available, further complicating operations.
The Solution
Winter Haven Resort implemented Enumerate Central to consolidate systems and streamline operations.
"Using Enumerate Central, Winter Haven consolidated multiple digital and physical tools used to manage the community.”
– Tom Sinyard, Property Manager, Winter Haven Resort
As a cloud-based platform, Enumerate Central allows staff, board members, volunteers, and residents to access the system anytime, from any device, based on permission levels.
The solution also includes Enumerate Engage, providing a unified experience for residents, board members, and management.
“We try to leverage technology, and Enumerate plays such a critical role in that. We are so focused on evolving and better leveraging technology. Our software provider has got to have that same mentality, and the leadership at Enumerate shares that vision.”
The Impact
Resident Benefits
Residents can access account information in real time and see charges as they occur. Seasonal residents benefit from clear visibility into service start and stop dates, ensuring accurate billing. Payments can be made online, and residents can manage services, update personal information, report maintenance issues with photos, and submit appeals through the platform.
Board Benefits
Board members have on-demand access to documents and financial data. Enumerate Central provides transparency into operations, finances, and accounts payable, with supporting materials readily available for audits.
Management Benefits
Management operates more efficiently with automated invoicing for rent and services. Violations can be documented in real time using mobile devices, and workflows are customized and automated based on community policies. The system provides accurate, real-time accounting and eliminates the need for daily backups through secure cloud storage.
Enumerate Payments enables recurring payments, reducing late payments and accelerating access to funds. Interactive reporting ensures the right information is available to the right users, while system-wide updates are instantly reflected across all records.
Key Takeaway
By consolidating systems into a single, cloud-based platform, Winter Haven Resort reduced administrative work by 75% while improving transparency, efficiency, and the overall experience for residents, board members, and management.
Ready To Scale Like Winter Haven Resort?
Enumerate connects accounting, payments, operations, and resident engagement in one HOA management software platform built to reduce friction and improve confidence at every step.